Returns & Refunds Policy

Effective Date: May 2026

At Legacy Foods, customer satisfaction is important to us. We are committed to providing quality products and excellent service. This Returns & Refunds Policy explains the circumstances under which returns, replacements, credits, and refunds may be issued.

Product Quality Commitment

Legacy Foods takes pride in delivering fresh, high-quality food products. Customers are encouraged to inspect all products upon delivery or pickup and notify us promptly of any issues.

Eligibility for Returns

Due to the nature of food products and food safety regulations, not all items are eligible for return. Returns may be accepted under the following circumstances:

Products received in damaged condition
Incorrect products delivered
Products that are spoiled or defective at the time of delivery
Shortages or fulfillment errors
Other issues approved by Legacy Foods management

Returns requested for reasons other than those listed above may be evaluated on a case-by-case basis.

Reporting Issues

To be eligible for a return, replacement, or credit, customers must report any issues within 24 hours of delivery or pickup unless otherwise required by applicable law.

When reporting a concern, customers may be asked to provide:

Order number or invoice number
Product details
Description of the issue
Photographs of the affected product when applicable

Failure to report issues within the required timeframe may limit our ability to provide a replacement, credit, or refund.

Non-Returnable Items

For health, safety, and quality assurance reasons, the following items generally cannot be returned:

Opened food products
Perishable items after delivery acceptance
Products improperly stored after delivery
Special-order or custom products
Clearance or final-sale items, where permitted by law

Legacy Foods reserves the right to determine whether a product qualifies for return or replacement.

Refunds and Credits

When a return claim is approved, Legacy Foods may, at its discretion:

Replace the product
Issue a credit to the customer’s account
Provide a refund to the original payment method
Offer another reasonable resolution

Approved refunds are typically processed within a reasonable timeframe based on the original payment method and financial institution processing schedules.

Return Authorization

Certain returns may require prior authorization from Legacy Foods before products are returned. Customers should contact our customer service team before returning any merchandise.

Unauthorized returns may not be accepted.

Order Cancellations

Orders may be canceled before processing or shipment begins. Once products have been prepared, processed, loaded for delivery, or shipped, cancellation requests may not be eligible for a refund.

Customers should contact Legacy Foods as soon as possible regarding cancellation requests.

Delivery Claims

Any claims regarding shortages, incorrect products, damaged goods, or delivery discrepancies should be reported promptly upon receipt of the order. Legacy Foods will investigate all claims and work toward an appropriate resolution.

Limitation of Liability

To the maximum extent permitted by law, Legacy Foods' liability for any approved claim related to a product shall be limited to the purchase price of the affected product. Legacy Foods shall not be liable for indirect, incidental, consequential, or special damages arising from the use of its products or services.

Policy Changes

Legacy Foods reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated effective date.